Shipping Policy
At SamEngee Family Hub, we are committed to delivering your merchandise efficiently, securely, and with care. We offer flexible shipping options to meet your timing and budget preferences.
Shipping Options
- Economy Shipping (14 Business Days)
An affordable option ideal for non-urgent orders.
Estimated delivery: 14 business days (excluding weekends and holidays)
Delivery time may vary by location - Fast Tracked Shipping (5–7 Business Days)
Need your order sooner? Choose this expedited method for quicker delivery.
Estimated delivery: 5–7 business days
Available for eligible products and locations
Order Processing Time
All orders are processed within 12 business days (Monday to Friday)
Shipping timelines begin after dispatch, not at the time of order placement
You will receive a shipping confirmation email with tracking information once dispatched
Shipping Fees
Shipping costs are calculated automatically at checkout based on your:
Selected shipping method
Delivery address/location
Any applicable taxes or duties will be included at checkout when possible
International Shipping
We currently ship to the United States and select international destinations
International orders may be subject to:
Additional shipping fees
Customs duties and import taxes, which are the responsibility of the recipient
Delivery times for international orders may vary depending on customs processing
Return Policy
We want you to love what you order. If you’re not completely satisfied, we offer a simple and clear return process.
How to Initiate a Return
Email us at: [contact@samengeefamilyhub.org]
Send your return request within 14 days of receiving your order
Include: Your order number, Reason for the return, Conditions for Return
Items must be: In original condition, Unused, With all original tags and packaging intact
Customized items (e.g., personalized family products) are non-returnable unless damaged or defective upon delivery
Refunds & Exchanges
Once your return is received and approved:
A refund will be issued to your original payment method within 5–7 business days
Or, an exchange will be processed as requested
Shipping charges are non-refundable, unless the return is due to an error on our part
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at [contact@samengeefamilyhub.org]
We will arrange a replacement or provide a full refund promptly
For questions or concerns regarding shipping and returns, please contact us at:
📧 Email: contact@samengeefamilyhub.org
📍 Website: www.samengeefamilyhub.org